Welcome to Rocky’s Groomers. By using our services, booking appointments, or visiting our website, you agree to comply with the following Terms of Service. Please read them carefully.

1. Services Provided
Rocky’s Groomers offers professional pet grooming services, including bathing, haircuts, nail trimming, and other related care. All services are provided at our discretion, based on the health, behavior, and safety of your pet.

2. Appointment Booking

• Appointments may be booked online, by phone, or in person.
• We reserve the right to require deposits for certain services.
• Please provide accurate and complete information about your pet’s health, behavior, and special needs.

3. Cancellation and No-Show Policy

• Cancellations must be made at least [insert time, e.g., 24 hours] before your scheduled appointment.
• Late cancellations or no-shows may be subject to a fee.

4. Pet Health and Safety

• You must disclose any medical conditions, allergies, or behavioral issues your pet may have.
• Rocky’s Groomers reserves the right to refuse service if a pet poses a risk to themselves, staff, or other animals.
• In emergencies, we will provide immediate care and attempt to contact you; if you cannot be reached, we reserve the right to seek veterinary assistance at your expense.

5. Payment Terms

• Payment is due at the time of service unless prior arrangements have been made.
• We accept [list accepted payment methods].
• Prices are subject to change, but we will communicate updates in advance.

6. Liability

• Rocky’s Groomers takes every precaution to ensure the safety and well-being of your pet.
• However, by using our services, you acknowledge that grooming carries inherent risks, including but not limited to cuts, scratches, or stress-related reactions.
• Rocky’s Groomers is not liable for pre-existing medical conditions or unforeseen reactions during grooming.

7. Personal Information
Your personal and pet information is collected and used in accordance with our Privacy Policy, which is incorporated into these Terms of Service.

8. Code of Conduct

• We reserve the right to refuse service to anyone who behaves inappropriately toward staff, other clients, or pets.
• Aggressive or disruptive behavior may result in termination of services without a refund.

9. Changes to Terms
Rocky’s Groomers may update these Terms of Service from time to time. The updated version will be posted on our website with an effective date. Your continued use of our services constitutes acceptance of any changes.

10. Contact Us
If you have questions or concerns regarding these Terms of Service, please contact us.